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How do I return my order?

To submit a return request please click here and follow the steps below:

  1. Login to your account by entering your email address, and then click continue.
  2. The email address you entered will immediately receive a six-digit verification code from our store. Open the email and copy the code provided. 
  3. Paste the six-digit verification code in the required field on our website, and then click submit.  
  4. Click on the order number your return request is for, then select which item(s) you’d like to return and a reason for your return.  
  5. Lastly, click Request Return.

If your return request is approved, please note $10.00 will be deducted from your refund amount for a shipping / restocking fee.

To check if your order is eligible for a return, click here.


Can I exchange an item?

We do not offer exchanges as we cannot guarantee the availability of item(s). However, you can always request a return and use your store credit to place a new order for the item you wish for instead.


Can I return sale items? 

All sale items, accessories and vintage items are FINAL SALE.


How long after I receive my order, can I make a return?

We gladly accept returns that are requested within 14 days of your order delivery date.  


How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?

If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.


How does ShipInsure reimburse me?

Based on your preferred resolution we either reship the product or refund your money.


When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.


To view, more ShipInsure FAQs click here.

ShipInsure Terms and conditions are here and the privacy policy here.